We’re not a buy and try store. If you need customer service, help selecting the right sheepskin rug or need additional pictures of a specific sheepskin rug, we’re happy to assist and do so quickly! Often, the same day and many times within the hour!
Returns & Exchanges
Only new unused products are accepted for returns. Email us within 14 days of receiving your sheepskin, letting us know you’d like to make a return. Returns and exchanges must be shipped within 7 days of return request.
Sheepskins should be in original packaging, neatly folded with fur side out and with silica that was originally included to prevent the sheepskin from becoming damaged by moisture during transit.
What’s not eligible for refund, return or exchange?
- Discounted, Sale & Clearance sheepskins including sheepskins purchased via our offer system.
- Custom orders
- Used items